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FAQs

Frequently Asked Questions

Products & promotions

A:We have a variety of pet furniture, pet bags, and pet toys. If you need to know about our products, please click on the section on the homepage to choose the type of product you want to know.

A:All products of Bestpetsupplier are manufactured in China, located in Zhuhai, Guangdong Province.

A:Our products are strictly inspected before being shipped to customers, and all products have a complete production process.

A:Yes, bestpetsupplier all furniture products are DIY friendly and only require a Phillips screwdriver. They have flat packaged parts with screws and instructions for assembly, which usually takes 15 to 45 minutes.

 

A:For quality:
Before you buy, you can also refer to product details completely. You can also check rate of a product.
For Condition and brand:
Before you buy, you can also refer to product details completely. You can also check rate of a product.
For Condition and brand:We are devoted to provide our customers 100% genuine products and related policies are enforced. Please contact us via info@bestpetsupplier.com if you find any sub-standard products from our platform.

A:All of our products will have irregular promotional activities, and if there are promotional activities, the prices of the products will automatically change. If there are currently no promotional activities for the product .

Ordering & Delivery

When you order with us, your item ships out in 1 to 2 business days. We typically ship out your Product that day or the morning of the next day. (Dependent on what time you ordered) 
Shipping takes 3-7 Business days to arrive to you. 

A:If your order has not yet been shipped from our warehouse, we suggest that you cancel the order and reorder. Otherwise, if the order has already been placed with the rider, we cannot change the address. Please also contact us. We deeply apologize for any inconvenience caused to you.

A:Unfortunately, we do not accept canceling your order as we will immediately start producing the product and ship it after placing the order. There is only a short period of time between you placing your order and we starting to process it. If you contact us immediately after placing an order, please contact us via info@bestpetsupplier.com We may cancel your order and help you modify your address before processing.

A:If you ordered the wrong color or size, simply e-mail us and we will either be able to cancel your order or we will send you a prepaid shipping label. You can then go ahead and order the correct size. It takes awhile for us to receive your return and issue your refund so make sure to double check your order before you check-out!

Miscellaneous

A: Our product is not suitable for children to play with. Do not allow your child to climb, sit, or stand on the product. They are only designed for pets.

A: Yes. If you are interested in becoming a wholesaler of our products, please contact us by using the contact form.

A: We occasionally offer our customers a percentage (e.g.,10% off),free shipping, and a combination (eg:a discount plus free shipping) on select products and categories. Coupons are unique codes that customers can enter at checkout and get a discount on their purchase.

A:You will be charged within 24 hours from the time you place your order. 

A:  Clean the wooden surfaces with a dry or damp cloth. Do not use any hard or abrasive commercial cleansers. Clean the carpet mats and fabrics with a brush or a vacuum cleaner. You may hand wash or machine wash the hammock fabric and the cushion pillow cover in cold water. If you were to use a dryer, it is recommended to use cold air to prevent shrinking of the 100% cotton fabrics.

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